To place an order on our website, select a product, enter delivery information, choose a delivery method and pay for the order using a card or internet bank. Our systems are secure and keep your financial data safe. After successful payment, you will receive an invoice and notification that your order is ready to ship. You will receive a tracking number by email to track the delivery status of your order.

We can ship our candles to Lithuania and Estonia. The ordering procedure for these countries is the same as described above. We also ship candles to other European countries, but for shipping costs, please contact us via email: soy.spcl@gmail.com or Instagram DM @soy__special .

You may not have trimmed the wick before lighting it, or you may not have trimmed it enough. In that case, it is recommended to extinguish the candle, let it cool down, remove the burnt edge of the wick up to 3 mm and light the candle again. Intense burning also causes more intense evaporation of the wax and aromatic oils, which means that the candle will last a much shorter time.

Let the candle burn longer. Wood is a natural material with its own characteristics. Sometimes it happens that the tree itself is capricious and does not bloom in a certain place due to its structure. As soon as this place burns out, the candle will "sing" again :) If it doesn't, repeat the previous point: extinguish the candle, let it rest, cut the wick and light it again.

If the candle is stored uncovered (without a cap), the fragrance may evaporate slightly or completely from the surface of the candle. Don't worry, as soon as you light the candle, the aroma will be felt immediately! Regarding the lack of aroma during burning, it is important to understand that the maximum concentration of aroma from the candle is approximately one hour after lighting. There should be no drafts or open windows in the room. If you stop smelling the candle, but do everything according to the instructions, maybe you just "smell" :). Leave the room where the candle is burning for 10-15 minutes, preferably in the fresh air, where there is no lingering aroma, and then return. You will immediately feel how intensely the smell fills the room!

A candle can burn poorly for several reasons. The most common ones are: either it hasn't ignited yet (in which case you just have to wait), or everything that could have burned out (the wick) has already burned out. Then extinguish the candle, let it rest for a while, trim/remove the burnt edge of the wick (so that 3-5 mm of the wick remains above the surface) and light the candle again.

• After blowing, the wick is still smoking, which means that the next time, the smell of burning will join the aroma.
• After blowing out, the burnt particles spread over the surface, and the natural candle darkens, losing its aesthetic appearance.