Delivery and refund
The order fulfillment time is 2-3 working days.
All orders are shipped in durable packaging. Inside the box, there may be packaging granules made from corn starch, which are biodegradable and dissolve easily in warm water.
Delivery in the territory of Latvia is carried out by DPD, delivery price 2.00 EUR or by OMNIVA, delivery price 3.00 EUR
Delivery in the territory of Estonia and Lithuania is carried out by DPD, delivery price 3.60 EUR or by OMNIVA, delivery price 7.00 EUR
If the value of the order exceeds 40 euros, delivery in the territory of Latvia is free of charge.
If the value of the order exceeds 45 euros, delivery is free in the territory of Estonia and Lithuania.
Once your order has shipped, we'll send you a shipping confirmation and tracking number.
If your shipment cannot be delivered due to incorrectly entered data and is returned, Soy Special will not be responsible for any shipping costs. We will be happy to send the package back to the correct address, but you will be responsible for the shipping costs.
Possible payment methods:
- Latvia: Swedbank, SEB, Citadele, Luminor, Revolut, N26
- Lithuania: Swedbank, SEB, Luminor, Citadele, Šiaulių bank, Revolut, N26
- Estonia: Swedbank, SEB, Luminor, LHV, Pocopay, Coop Pank, Citadele, Revolut, N26
- Finland: Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki, Revolut, N26
RETURN POLICY
You can return your order within 14 days of receiving the shipment. All return costs are the responsibility of the customer (you), we recommend using a parcel service that provides you with a tracking number. Items must be in their original packaging and unused. If you receive a damaged item, please contact us at soy.spcl@gmail.com to resolve the issue in your best interest.